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sideeye Support

Last updated: January 27, 2025

Welcome to the sideEye Support Center. If you have questions, need help using the app, or want to report a problem, you’re in the right place. Our team is here to help you as quickly as possible.

Contact Us

If you’re experiencing technical issues or have questions about your account, please reach out using one of the options below:

We typically respond within 1–2 business days.

Frequently Asked Questions (FAQ)

1. How do I reset my password?

Open the SideEye app, go to the login screen, and tap “Forgot Password?”. You’ll receive a reset link by email.

2. How can I delete my account?

You can delete your account anytime from your profile settings in the app. Once deleted, all your data will be permanently removed from our servers (except where legally required).

3. Someone posted something inappropriate about me — what should I do?

Tap the three dots (...) next to the post and select “Report.” Our moderation team will review the content and take action if it violates our Terms of Service.

4. Can I control who posts on my profile?

Yes! You decide who can contribute to your profile. You can hide or delete submissions before they appear fully exposed publicly.

5. The app isn’t working properly — how can I fix it?

Try restarting the app or reinstalling it. If the problem continues, email support@sideeye.dk with your device type and app version.

6. How can I suggest a feature or improvement?

We love user feedback! Email your ideas to feedback@sideeye.dk — we read every message.

Data and Privacy

Your privacy and data security are very important to us. Learn more about how we handle your data in our Privacy Policy.

Response Times

We’re a small but dedicated team, and we aim to reply to all support requests within 48 hours (Monday–Friday).

Emergency or Safety Concerns

If you believe someone is in danger or facing harassment on SideEye, please contact us immediately at safety@sideeye.dk and include screenshots if possible.

Thank you for using sideeye — we appreciate your trust and support!

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